Tuesday, 25 June 2013

No more reviews on Trip Advisor....

TripAdvisor recently started rejecting reviews of our Garden Route & Addo Adventure, because it is a multi-day tour rather than a one-day tour. This is really frustrating to us, as TripAdvisor reviews are an important part of our business, and I can't understand what the problem with multi-day tours would be. Any of our friends in the tourism industry have any insight on this?

What TripAdvisor had to say

Dear TripAdvisor Member,

Thank you for taking the time to write a review. We're sorry, but we weren't able to publish your review because we don't post reviews about multi day tours on our site.

That said, you're very welcome to post your message on TripAdvisor Forums (http://www.tripadvisor.com/ForumHome). Forums are discussion boards in which members ask and answer as many travel-related questions as they like, share opinions and get travel help from fellow members.

We look forward to seeing your contribution to our community.

Best regards,

TripAdvisor Support Team

What our client, Patty had to say

Subject: Earthstompers Adventures - Day Tours 
Location: Cape Town, Western Cape, South Africa, Africa 
Title: Best part of our South Africa trip, and great for different age travellers. 
ID#: 163623616 

The Earthstompers Garden Route and Addo Adventure was fantastic! I travelled to South Africa for two weeks with my 2 daughters who are in their early 20s. We all thoroughly enjoyed the 6-day tour, which was the highlight of our trip! When planning our trip, I had considered renting a car to do the Garden Route by ourselves, but decided to go with a tour instead. Booking the tour was the best decision, and took the hassle out of our travels. With the tour we we were able to cover more ground because our tour guide (and company owner), Hendrik, knew exactly where to go and what to see. We were able to spend all our time enjoying the sites and adventures, rather than deciding what to do, how long it would take, or which direction to go. Hendrik was very efficient, accomodating, and incredibly knowledgable about South African culture, flora, fauna, etc. so we learned so much more than we would have if traveling solo. We also enjoyed the experience of travelling with others. We had a diverse group, in terms of age (3 over 50 and 4 under 30) and nationality (4 countries), that really clicked & contributed to our overall experience. We had many good conversations, laughs, and drinks! 

The tour itinerary was great and varied. We covered a lot of ground, saw incredible scenery -- mountains, beaches & wildlife, and enjoyed diverse outdoor activities. We were active, but nothing was too challenging. It seems like every night we were in a terrific location, usually a beach, to watch an incredible sunset, followed by a sunrise the next day. The game drives in the Addo Elephant National Park were a favorite for all. We chose to do many of the optional activities, including ziplining, bungee jumping, sandboarding, and elephant feeding. (Okay, I opted out of bungee jumping and sandboarding, but my daughters enjoyed them!) We thoroughly enjoyed it all! 

Finally, a word on accomodations on this tour, since you have two options -- backpackers or an upgrade to guest houses. I waivered on which option to choose, and in the end, opted to stay in the backpacker accommodations with an en suite bathroom. I'm glad I did! The rooms weren't luxurious, but they were clean and comfortable. Each of the backpackers was a unique experience, offered a distinct atmosphere, and provided a great opportunity to mingle with others (locals & travellers) in the onsite bar/lounge. I'd choose this option again. 

Overall, a fabulous trip. I highly, highly recommend Earthstompers for young and older travelers, in groups or solo, who enjoy the outdoors and a bit of adventure! Thank you Hendrik for an awesome vacation and introducing us to the many wonders of South Africa!!


Needless to say, we are proud of reviews like this, and quite frustrated about Trip Advisor's policy on multi-day tours.  

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